What can I request? If its from Japan. You can request anything. Shopping service, Auctions, Collectable items, Information, Business matching and more. Please contact us by request form. How do we request? Please click here to see how it works. Is the telephone support available? We will accept only email support. For shipping, please contact shipping service website (Global Shipping Service from Japan-DankeDankeCom). How is the payment method? We accept PayPal. 5% PayPal fee will be added to the total amount. Can I cancel after I already made a payment? Unfortunately we do not accept cancellations after you made a payment. Can I request adults commodities? We will accept only legal products. Which items can I not request? We will accept only legal products. We do not accept any illegal products, restricted items, vegitables and fruits. How is the shipping method? We will ship by EMS, SEA or FedEx. Please refer to the shipping service website (Global Shipping Service from Japan-DankeDankeCom). What can I do it the item is wrong or broken? We will help you if it is in the term of guarantee. The shipping cost for return must be paid when you ship.