Customer Service

World shipping  (International shipping)
Shipping method
All parcels are shipped by EMS (Express Mail Service) with tracking No. and insurance. Airmail with tracking No. and insurance are used for coutnries where EMS shipping is not available.
EMS-Express Mail Service
Shipping cost
The international shipping cost including the insurance and shipping service charge shown in your shopping cart is automatically calculated for each order based on the total weight of the products, products packaging, packaging materials, shipping box or bag and your shipping address.

Restricted Articles
Depending on the regulations in your country, some articles might be restricted. Please be aware of that and inform yourself in order to avoid annoyances.

Returned parcels
Undelivered and returned parcels for various reasons such as delivery failed, shipping address was incorrect, the parcel was unclaimed after a delivery attempt, customs duties were not paid by the customer, or the customer declined to accept the parcel upon delivery will be shipped again. In this case, we will charge you the shipping fee + shipping service charge + Insurance + Tax(8%).

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